Last Updated: January 2026
At BrainNova, we want to make sure your purchase reaches you quickly
and safely. This Shipping & Delivery policy explains our shipping methods, delivery
times, and important information you need to know.
1. Processing Time
- Digital Products: Delivered instantly upon purchase
- Physical Products: Processed within 1-2 business days
- Weekend Orders: Processed on the next business day
- Holiday Periods: Processing may take 3-5 business days
- Confirmation: You'll receive a confirmation email with tracking
⚡ Quick Note: BrainNova is primarily a digital app, but if we
offer physical merchandise (books, activity kits), this policy applies.
2. Shipping Methods & Costs
We offer multiple shipping options to suit your needs:
📦 Standard Shipping
3-5 business days
$4.99
Free on orders over $50
🚀 Express Shipping
1-2 business days
$9.99
Best for urgent deliveries
🌍 International Standard
7-14 business days
$14.99
Available worldwide
⚡ Digital Download
Instant delivery
FREE
Email with download link
3. Delivery Timeframe
- Digital Products: Immediately after payment confirmation
- Physical Products (US): 3-7 business days
- Physical Products (International): 7-21 business days
- Tracking: All physical orders include tracking information
- Delays: Weather, customs, or courier issues may cause delays
4. International Shipping
- We ship to most countries worldwide
- International shipping costs vary by location
- Customs duties and taxes are the responsibility of the buyer
- Delivery times depend on destination and customs clearance
- Tracking is available for all international orders
🌎 International Customers: Please check your local customs
policies before ordering. BrainNova is not responsible for customs delays or
additional charges.
5. Order Tracking
- You'll receive a tracking number via email once your order ships
- Track your order through our website or the courier's portal
- Digital products don't require tracking - download instantly
- Contact support if tracking shows no movement for more than 5 days
6. Contact Us
If you have any questions about shipping, delivery, or your order status,
please contact us: